PAYMENTS, CANCELLATION, BENEFIT AND REFUND POLICY

1. PAYMENTS

The Platform may charge convenience or service fees in addition to the price of the ticket. These fees may change, and any adjustments will be disclosed before confirming the booking.

• All bookings are subject to the applicable cancellation policies.
• Any increase in taxes or levies by the Government will be borne by the User, with or without prior notice, as per applicable law.
• The User is responsible for all charges, fees, and taxes arising from the use of Services.
• Payments must be made to Comic Con India's designated accounts. Comic Con India is not responsible for payments made to non-Comic Con India accounts.
• The User must not share sensitive information like card details or passwords with any third-party. If such details are requested, the User should inform Comic Con India immediately. Comic Con India shall not be held liable and/or responsible for any losses and/or damages arising from sharing such details.

Accepted Payment Methods.

Payments on the Platform may be made using one or more of the payment modes supported from time to time, including without limitation:

• credit cards and debit cards;
• net banking;
• Unified Payments Interface (UPI);
• digital wallets; and
• such other payment methods as may be enabled on the Platform.

All payments are processed through authorized third-party payment gateways. Comic Con India does not store users' card details or banking credentials. However, Comic Con India may collect, receive, or retain limited transaction-related information (such as payment status, transaction identifiers, timestamps, and partially masked payment details) as required for transaction processing, reconciliation, customer support, dispute resolution, fraud prevention, and record-keeping in accordance with applicable law.

Pricing and Charges.

• All prices displayed on the Platform are inclusive of applicable taxes, duties, and levies, unless expressly stated otherwise.
• Any convenience fees, platform fees, processing fees, delivery fees, or other applicable charges will be clearly disclosed to you prior to completion of the transaction.
• Prices, availability, and applicable charges are subject to change at any time, including due to changes imposed by event organizers, venues, partners, or third-party service providers, without prior notice.

Payment Confirmation.

A transaction shall be deemed complete and successful only upon receipt of confirmation from the relevant payment gateway and Comic Con India's systems. Comic Con India shall not be responsible or liable for transactions that fail, remain pending, are delayed, or are reversed due to reasons including but not limited to technical errors, connectivity issues, insufficient funds, incorrect payment details, or errors or omissions attributable to banks, payment gateways, or other third-party service providers.

2. CANCELLATIONS

Event Tickets / Experiences / Bookings.

Cancellations, where permitted, shall be governed by:

• the cancellation terms disclosed at the time of booking; and/or
• the cancellation, refund, or rescheduling policy of the relevant event organizer, venue, or partner, as applicable.

Certain tickets, passes, registrations, bookings, or experiences may be non-cancellable and non-refundable, in whole or in part. Any such restriction shall be clearly disclosed to you prior to completion of the purchase.

User-Initiated Cancellations.

• Where cancellations are permitted, requests must be initiated strictly within the time period and in the manner specified at the time of booking.
• Cancellation requests submitted after the applicable cut-off time, or not in compliance with the stated process, may not be eligible for a refund, either in whole or in part.
• Any applicable cancellation charges, convenience fees, or deductions shall be borne by the user, as disclosed at the time of booking.

Organizer / Partner Cancellations

In the event that an event, match, show, or experience is cancelled, postponed, rescheduled, or materially modified by the organizer, venue, or partner:

• refunds, credits, rescheduling options, or other remedies (if any) shall be determined and processed in accordance with the applicable policy of the organizer, venue, or partner; and
• Comic Con India shall, to the extent commercially reasonable, facilitate communication with users and assist in the processing of such refunds or alternatives, without assuming any liability for decisions taken by the organizer or partner.

Undercharging.

In case of undercharging due to errors, Platform may cancel the ticket and refund the amount back to the User. The User will be notified of such cancellation, and the User may then choose to purchase the ticket at original price. If the shortfall is detected before booking, Platform may cancel the booking if not paid in time.

3. REFUNDS

Eligibility for Refunds.

Refunds may be issued only in the following circumstances:

• a successful cancellation in accordance with the applicable cancellation policy;
• event cancellation by the organizer where refunds are approved;
• duplicate or excess payment due to a technical error attributable to the Platform; or
• any other circumstance expressly approved by Comic Con India at its sole discretion.

Refunds when not permitted.

Unless expressly stated otherwise:

• convenience fees, platform fees, processing fees, and delivery fees are non-refundable;
• partially used tickets, passes, or registrations are not eligible for refunds;
• no refunds shall be provided for no-shows or failure to attend an event.

Refunds when processed.

• Approved refunds will be processed to the original payment method used at the time of purchase;
• Refunds are typically processed within 7–10 business days, subject to timelines of banks and payment gateways;
• Comic Con India shall not be responsible for delays caused by third-party financial institutions.

If a booking is not confirmed, Platform will refund the amount and notify the User. Refunds for cancellations are processed per the Service Provider's policy, and Platform aims to refund within 24 hours. Refunds for older transactions will be processed within 96 hours. The User can contact the grievance officer for any delays.

4. FAILED, PENDING, AND/OR REVERSED TRANSACTIONS

In the event of a failed or pending transaction where the amount has been debited from your account:

• the amount may be automatically reversed by the bank or payment gateway within their standard timelines; or
• you may be required to raise a support request with relevant transaction details.

Comic Con India shall assist in resolving such issues but does not guarantee reversal timelines, as these are controlled by third-party service providers.

5. CHARGEBACKS AND DISPUTES

Users are encouraged to first contact Platform's customer support to seek resolution of any payment-related issue or dispute before initiating a chargeback or payment reversal with their bank, card issuer, or payment service provider.

Chargebacks.

In the event a chargeback, payment reversal, or payment dispute is initiated by a User:

• Comic Con India reserves the right to temporarily suspend, restrict, or terminate the User's account and access to the Platform, in whole or in part, pending investigation and resolution of the dispute;
• any tickets, passes, registrations, benefits, or services obtained in connection with the disputed transaction may be cancelled, invalidated, or withdrawn without further notice; and
• the User agrees to provide all reasonable assistance and information required for investigation of such chargeback or dispute.

Nothing herein limits Comic Con India's right to recover amounts wrongfully charged back, along with any applicable fees or costs imposed by banks or payment gateways.

6. LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law:

• Comic Con India shall not be responsible or liable for any losses, damages, delays, or failures arising out of or relating to payment processing, refund delays, cancellations, or reversals that are attributable to event organizers, venues, payment gateways, banks, or other third-party service providers; and
• Comic Con India's total aggregate liability, whether in contract, tort, negligence, or otherwise, arising out of or in connection with any transaction on the Platform shall not exceed the amount actually paid by the User for the specific transaction giving rise to the claim.

7. POLICY UPDATES

Comic Con India reserves the right to amend, modify, or update this Policy at any time at its sole discretion. Any such changes shall be effective immediately upon publication on the Platform. Your continued access to or use of the Platform after such publication shall constitute your acceptance of the revised Policy.

If you have any questions, concerns, or require clarification regarding this Payments, Cancellation, Benefit, and Refund Policy, you may contact us through the support channels made available on the Platform. We will make reasonable efforts to address your queries in a timely manner. This Policy should be read in conjunction with our Terms and Conditions and Privacy Notice, which together govern your use of the Platform and transactions undertaken thereon.